Privacy Policy

Last Updated: October 31, 2025

1. Introduction

Welcome to Trust Care Clinic.
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or book an appointment through our online booking system (Cortico).

By using our website or booking an appointment, you agree to this Privacy Policy.

2. Who We Are

Trust Care Clinic
 đź“Ť Address: #100-22470 Dewdney Trunk Rd, Maple Ridge, BC V2X 5Z6
 đź“ž Phone: 604-477-9479

3. Information We Collect

We collect only the information necessary to provide healthcare and appointment services:

  1. Personal Information:
  • Name 
  • Phone number 
  • Email address 
  • Preferred appointment time 
  • Any other details you choose to share for booking or medical purposes 
  1. Automatically Collected Information:
     When you visit our website, we may collect limited technical data such as:
  • IP address 
  • Browser type and version 
  • Pages viewed and time spent on the site 
  • Cookies and similar tracking data (used for analytics and ads) 

4. How We Collect Information

  • Directly from you: when you book an appointment, contact us, or fill out an online form. 
  • Automatically: through cookies, analytics tools, and advertising platforms. 
  • Through third parties: when using integrated services like Cortico. 

5. How We Use Your Information

We use your information only for legitimate purposes such as:

  • Booking, managing, and confirming appointments through Cortico 
  • Communicating with you about your appointment or care 
  • Improving our website and services 
  • Running advertising campaigns (e.g., Google Ads, Meta Ads) 
  • Meeting legal and regulatory obligations under Canadian privacy laws 

We do not sell or rent your personal information to anyone.

6. Third-Party Services

We use the following trusted third-party services:

  • Cortico: for secure online appointment booking and scheduling. Cortico follows Canadian privacy and health data protection standards. 
  • Google Ads / Meta Ads: for website analytics and marketing. These platforms may use cookies to show relevant ads based on your activity. 

We encourage you to review their respective privacy policies for more details.

7. Cookies and Tracking

Our website uses cookies to:

  • Improve website performance 
  • Analyze visitor traffic 
  • Measure advertising effectiveness 

You can disable cookies in your browser settings. However, some parts of the site may not function properly without them.

8. Data Storage and Security

We take reasonable steps to ensure your personal information is stored securely and accessed only by authorized staff or providers.
 Your appointment data is securely handled through Cortico’s encrypted systems.

In the event of a data breach involving your personal information, we will notify you and the Office of the Information and Privacy Commissioner (OIPC) of British Columbia as required by law.

9. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information 
  • Request correction or deletion of inaccurate data 
  • Withdraw consent for certain uses of your data 

To exercise these rights, please contact us using the details below.

10. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact:

Trust Care Clinic
 đź“Ť #100-22470 Dewdney Trunk Rd, Maple Ridge, BC V2X 5Z6
 đź“ž 604-477-9479

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with a revised “Last Updated” date.